Privacy Policy

Last updated: October 9, 2025

Welcome to Factored Payments. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website, software, services, and related features (collectively, the “Services”). By using our Services, you agree to the terms described here.

Person paying with card at a restaurant, placing card on a card reader.

1. Information We Collect

We collect information necessary for providing and improving our Services. Types of information include:

a) Information You Provide Directly

  • Name, email address, phone number
  • Business name, business address, industry
  • Banking or payment details (for payment processing)
  • Invoices, accounts receivable data, customer information
  • Documents, files, or data you upload to our platform

b) Information from Your Use of the Service

  • Usage data (e.g., features you use, actions you take)
  • Device and browser information (e.g. IP address, device type, operating system)
  • Log data (timestamps, error logs)
  • Analytics data (how you interact with our site / app)

c) Cookies and Tracking Technologies

  • We use cookies and similar technologies to remember your preferences, track usage, and improve the Service. You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your information for these main purposes:

  • To provide, operate, and maintain the Services
  • To process transactions and payments
  • To authenticate users and maintain account security
  • To send you updates, support, and notices
  • To improve and personalize the Service (analytics, feature enhancements)
  • To detect and prevent fraud or misuse
  • To comply with legal obligations
  • We will not use your personal data for purposes incompatible with those described here without your consent (unless required by law).

3. Sharing & Disclosure of Information

We do not sell your personal information. We may share information with:

  • Service Providers & Partners: third parties who assist us (e.g., payment processors, hosting providers, analytics)
  • Affiliates & Subsidiaries: in accordance with this Policy
  • Legal & Safety: when required by law, to respond to legal processes, or to protect rights and safety.
  • Business Transfers: if Factored Payments is involved in a merger, acquisition, or sale of assets, user information may be transferred (under confidentiality terms)
  • We require that third parties maintain confidentiality and follow privacy and security standards.

4. Data Storage & Security

  • We store data in secure data centers with industry-standard physical, technical, and administrative safeguards.
  • Data is encrypted in transit (e.g. TLS/SSL) and, where appropriate, at rest
  • We limit access to personal data to employees and contractors who need it to perform their duties.
  • We regularly review security practices and update them as needed.
  • However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your data to the best of our abilities.

5. Your Rights

Depending on your location (especially in Canada or where applicable law applies), you may have rights such as:

  • Access: request a copy of personal data we hold about you
  • Correction: request correction of inaccurate or incomplete data
  • Deletion: request deletion of your personal data, subject to legal exceptions
  • Restriction: request that we limit how we use your data
  • Portability: request to receive your data in a standardized format
  • Withdrawal of Consent: where applicable, withdraw your consent for certain processing
  • Objection: to certain processing (e.g. direct marketing)
  • To exercise these rights, contact us at hello@factoredpayments.com. We may ask you to verify your identity before processing requests.
  • We will respond within a reasonable timeframe, consistent with applicable law.

6. Children’s Privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal data from minors. If we learn we have collected such data, we will take reasonable steps to delete it.

7. International Data Transfers

Your information may be transferred to, stored, or processed in countries outside your home country (e.g. Canada to the U.S.). When doing so, we aim to ensure adequate protection (e.g. standard contractual clauses). By using the Service, you consent to such transfers.

8. Retention of Data

We retain personal information as long as needed for:

  • Providing Services
  • Complying with legal obligations
  • Resolving disputes
  • Enforcing agreements
  • Once no longer needed, we securely delete or anonymize it.

9. Updates to This Policy

We may update this Privacy Policy periodically. We will post the revised policy with a new “Last updated” date. Significant changes will be communicated (e.g. via email or notice on the site). Continued use of the Services after changes implies acceptance of the new terms.

10. Contact Us

 For questions, concerns, or requests regarding your privacy, contact:

Factored Payments

hello@factoredpayment.com

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